THG Paris, established in 1956, is a renowned French manufacturer of luxury bathroom fittings and accessories based in London with a parent company in France. Known for its exquisite craftsmanship and innovative design, the company merges traditional skills with modern technology to produce high-quality, elegant products. THG Paris offers a diverse range of styles that combine aesthetics and functionality while adhering to international standards. The brand epitomises luxury and sophistication, making it a preferred choice for high-end bathroom design worldwide.
THG Paris faced a significant challenge when their database creator retired, leaving them without the necessary expertise to maintain and manage their existing system. Developed in 2008, the server-based database handled essential functions such as order entries, quotes, purchases, and account management. Without proper maintenance, the system posed risks to operational efficiency and data integrity. This created an urgent need for a reliable IT partner to take over and enhance their database management capabilities.
CCQ stepped in as a trusted IT partner, providing comprehensive database management and IT consulting services. Recommended by THG Paris’s previous IT providers, CCQ seamlessly took over the maintenance and management of the server-based database. CCQ’s involvement included:
- System Management: Taking full control of the existing database, to ensure stability, reliability, and functionality.
- System Expansion and Upgrades: Rewriting sections of the system and introducing new features to enhance performance and usability.
- Maintenance Services: Delivering ongoing support to promptly resolve issues and prevent disruptions.
- Communication and Transparency: Providing regular updates via email and phone calls, keeping THG Paris informed about progress, timelines, and costs.
The collaboration between THG Paris and CCQ Tech proved highly successful. CCQ consistently delivered exceptional results, ensuring the database remained stable and fully functional to support THG Paris’s daily operations without any interruptions. Our proactive approach and dedication led to quick and effective problem resolution, often delivering ahead of schedule. Clear communication and regular updates kept THG Paris informed about progress, fostering a strong trust relationship. The approachable and professional nature of our team facilitated smooth collaboration, contributing significantly to the overall success of the partnership.
The project resulted in a fully functional, updated, and well-maintained database system that significantly enhanced THG Paris’s operational efficiency. Its reliability and improved features enabled seamless management of order entries, quotes, purchases, and account administration. This ensured uninterrupted daily operations and provided THG Paris with a robust foundation for sustained growth and innovation.
“CCQ Tech has been an exceptional partner since 2015. They manage and maintain our crucial server-based database, consistently delivering high-quality work ahead of schedule. Their team is professional, and easy to communicate with, making complex issues easy to understand. Their dedication to solving problems and their proactive approach have made a significant positive impact on our business. We trust CCQ Tech completely and highly recommend them for their reliability and excellent service.”
Gosia Robalewska, Account Manager
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