Micro-Analysis Consultants Ltd (MAC) specialises in manufacturing standards for electron microscopy and microanalysis systems, including AUGER, SEM, TEM, and XRF. Founded in 1981, MAC offers calibration standards, customised mounts, and blocks made from brass, aluminium, and stainless steel. The company ensures high-quality standards by using reference samples traceable to national institutions and conducts rigorous testing before shipping. MAC, ISO 9001 accredited, provides over 500 different standard materials and strives to source any specific material not listed.
Micro-Analysis Consultants Ltd (MAC) needed a seasoned software development partner to maintain and enhance their existing bespoke software platform, crucial for producing standards for various microanalysis systems. With the original developers no longer available, MAC turned to CCQ Tech to take over the code base, ensure its functionality, and develop new modules.
- Maintain and understand a bespoke software crucial for business operations.
- Develop new functionalities and enhancements to keep up with evolving requirements.
- Ensure seamless integration and deployment of new versions without disrupting ongoing operations.
CCQ began the project with a thorough discovery phase to understand the existing software and its complexities. This initial phase was crucial to ensure seamless continuity and identify areas for enhancements. Following the successful discovery phase, CCQ provided ongoing support, including regular maintenance, updates, and the development of new modules. CCQ’s adeptness at navigating and improving the existing codebase significantly enhanced MAC’s operational efficiency.
Throughout the project, communication and collaboration were key. Regular in-person and virtual meetings, alongside efficient email and messaging communications, ensured that MAC was always in the loop regarding progress and updates. This approach not only facilitated smooth project flow but also fostered a strong partnership between the teams.
The electron microscopy and microanalysis bespoke software automates much of the client’s manual processes. CCQ has drastically reduced the number of errors that previously affected client relations. This automation minimised the margin for human error, ensuring data handling and processing were much more efficient and reliable.
Since CCQ began fixing bugs and supporting MAC, they have experienced a substantial increase in operational capacity. The ability to handle more cases than ever before has allowed the company to take on additional work without compromising on quality. This enhancement has been pivotal in scaling the business and meeting the growing demands of the electron microscopy standards market. MAC finally has peace of mind now that their software is fully supported by their software partner.
“CCQ Tech delivers on time and is very communicative. They understand technology and business processes, building something incredibly productive and fit for purpose. Their support has significantly improved our efficiency and reduced errors, positively impacting our client relations.”
Robert Croucher, Business Manager
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