Ahli United Bank of Kuwait, established in 1971, is a traditional bank offering retail, private, and corporate banking services, headquartered in Safat, Kuwait City.
Working alongside Misys (now Finastra), CCQ was commissioned to help AUB leverage critical software solutions.
Challenge
Having collaborated with representatives from Ahli United Bank on previous projects, CCQ was identified as possessing the expertise to tackle a complex performance optimisation initiative.
Ahli United Bank faced significant performance issues with their core banking systems. These challenges were causing delays in query results, which in turn disrupted the system’s overall functionality and impacted staff productivity. The client required an effective solution to resolve these inefficiencies and enhance system performance.
Solution
CCQ provided IT support and diagnostics to thoroughly investigate the system and identify the root causes of the performance issues. Following this, the team implemented software solutions to optimise the system’s performance and improve the speed of query results.
“Through CCQ’s skills and diagnostic capabilities, we noticed a massive improvement in our system’s performance. Our system could now display query results at a faster rate, from 45 minutes to just 30 seconds.”
Senior Manager
Technologies
Opicsplus
Sybase
SQL
XML
C#
.NET
The Work
Opics Customisation
Bespoke Extensions and Feature Additions
Software Development
Consultancy
Calculations Performance Optimisation
Diagnostics
Results
The collaboration between Ahli United Bank and CCQ resulted in a significant improvement in the system’s performance. Query results that previously took 45 minutes to generate are now available within 30 seconds. This improvement has significantly boosted productivity and operational efficiency, allowing the bank to function more effectively.